Have you got a pothole in your road, noticed wandering stock, or seen a roaming dog running amok? Is there a sewage or water leak in the park, road, or footpath? Have you noticed a burst watermain, got a noise concern, or has someone dumped their whiffy rubbish bags where they shouldn’t have?
Don’t just grumble and shake your head – take action!
Call the Council and report your concern; we operate a 24/7 service. You can call 374 4080 or 376 0110 depending on where you reside in Tararua. Council staff will answer your call Monday to Friday, 8:00am to 5:00pm. Outside these hours, you will speak with the Council’s afterhours provider.
Acting Customer Services Team Leader, Steph Te Huki, says, "We have a big district and we can’t be everywhere at once; that is why we like to encourage people to be the ‘eyes and ears’ of our communities and let us know when problems arise."
Council’s response to service requests or faults varies depending on the type of work needed. Urgent matters that involve risk to public safety, Council infrastructure, or reduced service to the community (e.g. where you have no water or your road is blocked by a slip) will be dealt with as a priority, whereas, a pothole may take up to five working days to repair. Sometimes faults cannot be repaired straight away.
All requests are logged and the actions taken are noted, and we do like to hear from you if you feel your needs are not being met. On the flipside, we also love to hear when you are satisfied with our service! We like to keep a record of compliments; it is nice to be able to pass onto staff and contractors comments of a job well done.
So, call us if you need us. Let us work together to ensure Tararua remains a great place to live, work, and play.
PHOTO: Just some of the many faces of our Customer Services team.