Who ya gonna call?
The public are often the first to notice a problem in their local community that may need urgent attention.
Whether it’s a burst water main, a pothole in their road, roaming stock or a dog that is causing a problem, these are all issues that can cause concern.
Too often they go unreported for some time as no one is sure who to contact, but this is where the public can play an important role and be the ‘eyes and ears’ for Council.
Team Leader Customer Services, Steph Te Huki, says "Tararua is a big district and we can’t be everywhere at once, we want people to contact us when they see a problem. Please don’t see contacting us as moaning, we need to know so we can fix it."
Council operates a 24/7 service and there are several ways to report your concern. Depending on where you reside calls can be made to 06 374 4080 or 06 376 0110. Council staff will answer your call Monday to Friday, 8:00am to 5:00pm. Outside these hours you will speak with the Council’s after hour’s provider.
Residents can send through their concerns to
firstname.lastname@example.org or online at www.tararudc.govt.nz/report-it
Council’s response to service requests or faults varies depending on the type of work needed. Urgent matters that involve risk to public safety, Council’s infrastructure, or reduced service to community will be dealt with as a priority. Other issues may take a little longer as some faults cannot be repaired straight away.
All requests are logged and the actions taken are recorded, so do call if you need us and let us work together to care for our communities.