The first step is to install the Antenno app. The app is free to download and simple to use. No log on information is required. The first step will be to enter and save the places you care about, such as your home or workplace. Once you have your places saved you will be able receive to information from Tararua District Council and send us reports quickly.
Download the app now:
App Store (for Apple devices)
Googe Play (for Android devices)
Look at our handy tutorial slides, below, that show you how to set your places, receive a notification and how to send us a report:
Get started - setting your places
Receiving a notice from Council
Sending us your reports
This page contains Frequently Asked Questions about using the Antenno app.
Antenno uses Datascape in its security. This is ISO27001 certified .
Antenno does not capture personal data unless the user reports an issue to council, in which case the user is asked to provide their name and phone number as mandatory fields and their email address as an optional field. This data is stored on Antenno only for the time it takes to successfully submit a report to council, at which point it is then removed. There is no long-term storage of this information on Antenno's servers.
No, but your report will confirm it has been sent and you will receive a reference number. If you need to contact us later about your report then call your Customer Services location and quote the reference number.
If your report is not urgent, simply send your report on Antenno and it will be actioned the next working day from 8:00am.
If it is an urgent matter that needs attention immediately you will need to call 06 374 4080 (North) or 06 376 0110 (South) and it will be addressed by our after-hours service.
If it is of a criminal or life-threatening nature then you should dial 111 for the emergency services.
The aim of Antenno is to provide relevant information for the places you care about.
It is unlikely that someone living in Ormondville needs to receive posts about a change to refuse and recycling collection hours in Eketāhuna for example.
If your place was listed as the "Tararua Distirict", your Antenno posts would be difficult and time consuming for you to find the messages relevant to you. For that reason your home or work address will filter the posts to matters that affect your places.
If something comes up that affects the entire region or ward (such as a weather warning, for example), we’ll make sure you receive it.
Yes you can . For example, if you don't have a dog then you might wish to choose opting out of notifications about dog registration.
To opt out of a topic that doesn't interest you use simply open the post, then use the settings button on the top right of your Antenno screen. you will be given a number of options to choose from, including "Never send me this topic"
Not at the present time but Antenno are planning a future update to allow this
No, this is not possible at the moment but you can tap on the heart which sends us a thanks. Antenno are planning a future update that will allow responses to our posts
Yes you can, simply tap on "Share" and you can share our posts to the people you want to
The app requires either mobile data or a wi-fi connection to receive posts. If you have no coverage or wi-fi connection you won't receive our posts until you are connected again
Sort of. If you have an issue or feedback you'd like to send to Council use the Reports function to send us a report; just select the "Feedback and Ideas" option
It's most likely because no posts relevant to your places have been posted. Don't worry though, as soon as something relevant to your places occurs, Antenno will let you know
When Council has a message to send we assess which parts of the district would find the message relevant, for example:
- A long closure on SH2 would be sent to the whole district while a temporary closure of a smaller, local road may only be relevant to residents of that area
- A public meeting for Pongaroa residents would only be sent to people who have Pongaroa as one of their saved places
- An urban kerbside recycling update for the east side of Pahiatua's Main Street would be sent only to properties falling within that area
- This is very cool - our staff can draw a shape on our software and only the Antenno users registered inside that shape will receive a notice. Our Staff have the ability to send a message to a single street or even a single property
The simplest way for you to register your place is to find the nearest address that does appear in Antenno or just use your street name rather than a specific address.
Antenno uses Google as the source for its address data. This means that when Google Maps is updated with a newly created property address, the address will, later, appear in Antenno. Antenno works by sending notifications to whichever parts of the district are relevant for that particular information.
So, if you moved into a sub-division and your address is not showing now, it will show up once Google Maps has completed an update, however, this could be a number of weeks or months so the nearest street name is the best option for you.
We will normally post information specific to your location so that you are not bombarded with notices that won't affect you. However, some posts will be notices of public events or important matters we need to inform as many people as possible about.
One important reason of sending a post district wide could be because it has a civil defence implication, such as flooding or road closures, in which case we send these alerts district-wide to ensure we get the information, and subsequent updates, to as many people as possible, so that our community members have the information they need to make important decisions.
Antenno does not yet give us the option of adding pictures or attachments to our posts to you. If a picture or more information is available there will be a link in the post that will take you to our website or Facebook page. We can also put links on our posts to the Met Service, Waka Kotahi and other organisations to direct you to more information.
There is a planned upgrade in the future that will allow us to add images to our posts to you but no date has been released yet.
You can, of course, attach up to 3 photos to the reports you send to us.