Customer Engagement Coordinator
Who are we?
Tararua District Council is an inclusive organisation dedicated to enhancing community wellbeing. We are committed to diversity, have a culture built on trust and valuing individual contributions, and have a strong focus on employee development. We are looking for people who share our dedication to excellence and continuous improvement. We are guided by values of Pono, Whanake, and Whanaungatanga.
About the role
This role works as the operational organiser of frontline services, ensuring site-level delivery, task coordination, and daily service continuity across libraries, customer services, and i-SITE functions. This role supports transitioning to an integrated workforce model across Customer Services, Libraries, and Information Services, ensuring staff are well-trained, engaged, and skilled. This role enhances service delivery and operational effectiveness by improving work processes, fostering collaboration, and championing best practice approaches. Working closely with the Customer Engagement Manager and teams, the role helps streamline operations and ensure the physical work environment and systems are fit for purpose. It also leads to the effective management of operational changes to support seamless service delivery across multiple sites.
Who we are looking for
Ideally, you will possess:
- Minimum 2 years’ experience in a customer-focused role.
- Experience in scheduling staff across multiple sites to ensure service continuity.
- Proactive and solutions-focused with a continuous improvement mindset
- Strong coordination and organisation skills.
What we offer
We offer a flexible working environment, competitive remuneration, and varied learning and career progression opportunities across the wider Council group. You’ll be joining a team of dedicated and respected experts working collaboratively to provide the right outcomes for our communities.
Experience the land of ranges
Tararua offers you the country lifestyle you have always dreamed of. Take advantage of adventure, scenic attractions and country hospitality at its best! If you are keen on tramping, hunting, fishing or canoeing you will be spoilt for choice. All the facilities are nearby; swimming pools, gyms, tennis courts and championship golf courses. The Tararua District provides an enviable lifestyle and work location.
Next steps…
Don't miss this fantastic opportunity to join a vibrant team and make a real difference in the Tararua community!
Applications are also available at all Council Service Centres.
For more information, please call 06-374-4080 or email: hr@tararuadc.govt.nz.
Applications close at 5.00pm on Sunday 19th October 2025