Customer Engagement Coordinator
Who are we?
Tararua District Council is an inclusive organisation dedicated to enhancing community wellbeing. We are committed to diversity, have a culture built on trust and valuing individual contributions, and have a strong focus on employee development. We are looking for people who share our dedication to excellence and continuous improvement. We are guided by values of Pono, Whanake, and Whanaungatanga.
About the role
This role provides operational coordination of frontline services, ensuring effective site level delivery, task management, and continuity of service across Libraries, Customer Services, and i-SITE functions. It supports the transition to an integrated workforce model by building capability, promoting collaboration, and ensuring staff are appropriately trained and equipped to deliver high quality customer experiences. Working closely with the Customer Engagement Manager and frontline teams, the role drives operational effectiveness through continuous improvement, best practice service delivery, and efficient work processes. It also ensures the physical work environment and supporting systems are fit for purpose and leads the implementation of operational changes to enable consistent and seamless service delivery across multiple sites.
Who we are looking for
- Minimum 2 years’ experience in a senior customer-focused role.
- Experience in scheduling staff across multiple sites to ensure service continuity.
- Proactive and solutions-focused with a continuous improvement mindset
- Strong coordination and organisation skills.
- Experience in leading staff development and training.
- Proficient in using and maintaining CRM systems.
What we offer
We offer a flexible working environment, competitive remuneration, and varied learning and career progression opportunities across the wider Council group. You’ll be joining a team of dedicated and respected experts working collaboratively to provide the right outcomes for our communities.
Experience the land of ranges
Tararua offers you the country lifestyle you have always dreamed of. Take advantage of adventure, scenic attractions and country hospitality at its best! If you are keen on tramping, hunting, fishing or canoeing you will be spoilt for choice. All the facilities are nearby; swimming pools, gyms, tennis courts and championship golf courses. The Tararua District provides an enviable lifestyle and work location.
Next steps…
Don't miss this fantastic opportunity to join a vibrant team and make a real difference in the Tararua community!
For more information, please call 06-374-4080 or email: hr@tararuadc.govt.nz.
Applications close at 5.00pm on Wednesday 1st July 2026