Integrated Services: A Smarter Way to Serve
We’re rolling out an Integrated Services Project over the next few years — the aim is to make Council services easier to access, more efficient to run, and better suited to how people live today.
That means bringing together functions such as libraries, customer services, and information centres under one roof — creating one-stop shops in Woodville, Pahiatua, and Dannevirke.
Right now, these services run from different buildings, with separate staff and additional equipment (eg printers and copiers). By combining them, we’ll reduce operating costs while making it easier for people to access more services in one place.
This first stage of this project is already underway in Woodville, where we’re assessing the Service Centre, Library, and isite to see how this space might best serve the community.
These changes are part of our ongoing efforts to streamline what we do, cut down on duplication, and respond to what our communities are telling us:
“Be smart with spending and keep services strong.”
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Frequently Asked Questions
We’re bringing services together to make them easier to access, more efficient to run, and better suited to how people live today.
Right now, functions such as libraries, customer services, and visitor information are spread across different buildings with separate staff and equipment. Combining them reduces duplication, saves operating costs, and creates one team that can help with a wider range of needs.
You’ll still be able to access the same services you use now — they’ll just be in one place, with one trained team ready to help with everything from rates payments to library books.
This isn’t about cutting services; it’s about delivering them more efficiently and sustainably.
While the focus is on bringing existing services together, some sites may be able to offer extra support or facilities in the future because of the shared operating model.
For example, you might be able to get visitor information while borrowing books, or make a booking for a Council service without having to visit another building.
Having services under one roof means you can get more done in a single visit, without having to travel to multiple locations or repeat your information to different staff. You’ll also have a consistent level of service no matter which site you visit in the district.
The first stage is already underway in Woodville. Pahiatua is next, followed by Dannevirke.
Dannevirke’s visitor information service has already moved to the Dannevirke Service Centre at 26 Gordon Street.
Eketāhuna Service Centre and Library are already a combined service centre, and have been for some time.
Dannevirke’s visitor information service has already moved to the Dannevirke Service Centre at 26 Gordon Street.
Eketāhuna Information Centre and Pahiatua Information Centre both currently receive operating grants from Council to enable them to deliver services to their communities. Currently, there is no proposal to change this.
Woodville isite will stay in the same building however Council is reviewing the facility to explore how services can be integrated better.
In Woodville, we are proposing to alter the internal layout of the existing site to create a more integrated and collaborative space for Council, Library and isite services.
In Pahiatua, we will need to assess both the Library/Town Hall and the Council Service Centre sites to determine how these buildings can best serve the community. No decisions have been made and there will be engagement with the local community before this move forward.
In Dannevirke, visitor information services have moved from the Town Hall site at 156 High Street, Dannevirke to the Dannevirke Service Centre building at 26 Gordon Street, Dannevirke. The Town Hall remains available for public use and bookings can be made through the Dannevirke Service Centre.
In Eketāhuna, it is unlikely there will be any change.